These are system and user-driven triggers that occur during or after interactions with the agent. Post-Conversation Events Conversation Ended Trigger sentiment analysis to evaluate user satisfaction. Archive conversation data in a knowledge base ...
Data-Driven Workflow Events Triggered by External Data Changes: Database Updates: When a record in a database is modified (e.g., inventory change, customer detail update). Sensor Data Changes: For IoT-enabled workflows, triggers from temperature or ...